Success Story
TOSHI accelerates integration time of its final mile delivery solution with Salesforce Commerce Cloud
Who are TOSHI?
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The challenge
TOSHI is currently live in London, New York and Los Angeles, with more US cities in the pipeline. As part of its growth, the last-mile delivery carrier wanted to build a Salesforce Commerce Cloud cartridge to facilitate much faster integrations of its services.
In addition, TOSHI wanted a solution that meant little to no development work would be required to get it installed and activated as a carrier at checkout.
The approach
Fuse carried out a comprehensive approach from discovery to development and launch. The first step involved a full discovery for TOSHI. This included mapping out their goals and objectives then defining both the functional and technical requirements for the Salesforce Commerce Cloud integration.
Fuse’s team of experts conducted thorough research and analysed the existing integration landscape, utilising their brand-side knowledge and expertise through Tryzens, which formed the blueprints of the cartridge.
What results have TOSHI seen?
- Their onboarding timeline has halved on average
- A much faster integration of TOSHI’s services, with little to no development work needed to get TOSHI installed and activated as a carrier at checkout
- Due to the pre-built connector, the traction to go live with brands is much higher
- From the merchant’s perspective, there is a financial benefit as they do not need to make additional technology investment or have a dedicated team to enhance their platform
Why did TOSHI call on Fuse’s expertise?
In order to create a trusted and reliable connector for the brands it works with, TOSHI was looking for a partner with digital commerce expertise.
“Fuse has a proven track record of integrations, and we are delighted to have partnered with them to develop our own bespoke Salesforce Commerce Cloud solution that enables us to accelerate our growth, streamline our processes, and provide an enhanced customer experience.”
Sojin Lee, TOSHI CEO
“With our partnership with Fuse, we have been able to market our Salesforce Commerce Cloud cartridge, as it makes for a seamless integration of our services. We have already seen a number of positive outcomes of the pre-built connector, from accelerated onboarding processes and integration time to the added benefit of our clients not needing additional tech resources.”
Mia Yamaguchi, TOSHI Head of Acquisition
“Fuse has a proven track record of integrations, and we are delighted to have partnered with them to develop our own bespoke Salesforce Commerce Cloud solution that enables us to accelerate our growth, streamline our processes, and provide an enhanced customer experience.”
At Fuse, we work with technologies that span the breadth and depth of services from pioneering start-ups all the way through to enterprise solutions, across the globe.