Services

Some businesses have the ability to build integrations with digital commerce platforms themselves. And we think that’s OK.

But what happens when you realise that the same team could be working on innovating your product rather than navigating the tricky integrations landscape?

By partnering with our team of experts, you can speed up development, certification and support so you can start converting pipeline while keeping your own teams focused on what matters the most – innovation.

Strategy

Shaping and validating your integration potential and plans

What should you expect?

  • Competitive analysis & product benchmarking
  • Strategy roadmap
  • Platform landscape mapping against your goals

Our consultancy builds upon deep experience and a proven methodology to determine the best routes to market for you – driving commercial success and maximising ROI from certified integrations.

Your business priorities mapped against commercial realities for integrations today and tomorrow.

Platform integrations offer far more than just an easier technical route to implement your solution. They should empower your go-to-market strategy and be instrumental in generating and converting pipeline.

descriptionFuse have have been a reliable partner every step of the way, from initial outreach, to scoping and planning cycles, to the delivery of high-quality work on time and budget.Andrew HigginsVP EMEA

Understanding where you sit in the digital commerce ecosystem and where opportunities exist for you is critical to success.

We work with you to map your growth goals and product capabilities, then we assess which commerce platforms provide the best opportunities (with the least effort and best ROI) to help you achieve them.

Evaluation

Platform integration audits, discovery and recommendations to attract more opportunities to drive growth.

What should you expect?

  • Technical audit & feature analysis
  • Action plan & business priorities with detailed budget estimates
  • Development roadmap & implementation guide

We start working with you by conducting a technical audit and review – identifying where your solution and code can be optimised for the relevant major digital commerce platforms.

We compare your existing approach and integrations against industry best practice then make recommendations for improvement, taking into account your resources and budget. Working with you, we review whether any new eCommerce platform functionality needs to be included within the scope of your integrations.

Tracy AdamsThis was a first of a kind project for us, with the help of Fuse, not only have we learnt a lot from the people and process, it has helped us think about things in a different way so that future projects can be planned and managed more effectively.  We look forward to working with the team again. Tracy AdamsGlobal Partnerships Director

Development

Technical development, certification and deployment of integrations with all major eCommerce platforms

What should you expect?

  • Technical designs that translate business requirements
  • Bespoke development by our skilled team for your single or multiple integration needs
  • End-to-end management of the programme of activity including reporting, shared dashboards and steering meetings
  • Platform certification and on-boarding documentation

We deliver complete end-to-end technical implementation of platform integrations with expertise, efficiency and know-how from concept to certification and launch.

Our integrations are founded on best practice and are quality assured, certified and managed by the team at Fuse. By following our agreed development plan, we can then structure delivery for your own technical team to deploy or by our proven technical experts to a fixed budget.

We build sustainable integrations that follow best practice ensuring everything functions as expected in all use cases. On completion, we provide thorough documentation to ease adoption for your wider world of prospective clients.

Christopher BrydenIt was critical we selected a company that provided a proactive, consultative process. With Fuse having established an outstanding reputation in the ecommerce industry, with particular expertise in cartridge and integration development, we had complete confidence that they had the ability to get the job done quickly and efficiently.Christopher BrydenDirector

Support

Integration technical maintenance and merchant support

What should you expect?

  • Merchant support
  • On-call bug fixing
  • Feature enhancements
  • Bespoke training
  • Integrations services for your merchants
  • Platform re-certification

Mitigate against risk with a proven service that suits your resource and budget. We provide both on-demand and proactive 24/7 cover, to make sure your integrations work seamlessly for you and your merchants.

Platforms change so often. Yes, they provide new features but potentially a few headaches for you and your tech team at the same time. We proactively maintain your integrations during the certification cycle saving time and money whilst maintaining operational services for your merchants.

If required we can also take that service further by working with your clients and prospects to ensure they get integrations working seamlessly in-line with their goals for growth.

Rob LordFuse have genuinely been exceptional to work with. They are communicative, flexible, understanding, knowledgeable, available and deliver high-quality work, on time and to budget. They are truly the partner we were looking for and never let us down.Rob LordVP of Professional Services