Success Story
Creating smooth payments.
Klarna connects to Hybris and Salesforce with Fuse.
%
Reduction
New cartridge offers up to 88% reduction in effort required to implement Klarna, compared to a bespoke API implementation
%
Increase
Increase in merchant sign up following the launch of Salesforce Commerce Cloud and SAP Hybris Integrations
Who are Klarna?
Klarna have been powering online transactions for more than 15 years and operate across more than 200,000 merchants globally.
Fuse services deployed
Evaluation
Development
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The challenge
Inspired by changes in customer behavior, digital commerce is always moving forward and payments need to evolve at the same speed. Klarna is known for shaking up the finance scene and providing financial solutions that move just as quickly as customers do.
To increase merchant adoption of Klarna’s financial solutions, the barriers to adoption needed to disappear and the experience of any integration had to be as smooth as possible.
Since 2015, Tryzens Global has been working with Klarna to help make them the online finance platform of choice for millions of customers worldwide.
- Klarna aim to be available on every retailer and brand site across the world
- Remove all technical barriers to adoption to accelerate growth in key market
- Build and support integrations for SAP Hybris and Salesforce Commerce Cloud
- Explore the suitability of and implementation of Salesforce OMS
The approach
Klarna wanted to tackle two platforms to start with: Salesforce Commerce Cloud and SAP Hybris.
The partnership was kicked off with a thorough evaluation phase to understand their customers, product roadmap and current integration capability. From these workshops, a comprehensive technical roadmap was developed to deliver alongside their own milestones on both platforms.
“Because of their deep knowledge, Tryzens helped us ask the right questions throughout the process so we could shape better solutions that are more appealing to merchants. We had a foot in the door with some merchants but Tryzens work with us has accelerated adoption.”
By taking an interactive approach to delivery, working in collaboration with the Klarna team, both teams were able to bridge the gap between the commercial and product arms of the business to deliver in record time and on-budget.
What results did Klarna see?
“Fuse simply helps us be available on more retailer sites. The UK, US, and Australia are our focus and a slick integration can help us scale much faster in these markets. The solutions they have built for us across Salesforce and SAP Hybris are key to our growth,” said Melissa Thobe, Senior Partner Solutions Engineer at Klarna. “Fuse’s approach has helped us increase our understanding of the platforms and taught us how to navigate the world of Salesforce.”
“Fuse has a unique perspective” said Dan Spencer, Commercial Partnerships lead at Klarna. “They work with merchants on a consultative level as well as providing integration services. That isn’t the case for most of the other partners we work with.
“We had a foot in the door with some merchants but with the global events of 2020, Fuse’s work with us had accelerated adoption. Clients such as Sweaty Betty talked to Fuse about Klarna and it helped make the project happen, really improving our technical and sales performance.”
Adding value at every step
“The confidence we now have means we are pushing beyond Salesforce Commerce Cloud and we are looking at the Order Management side too. Tryzens Fuse communicated the value of this – how to build our product and go to market with it.” says Melissa.
“We always know where we are with Tryzens Fuse and, even though we are an extremely agile company, they have been adapting to suit our way of working. That’s why I do not hesitate to recommend them
They really get the projects done in exactly the way we want things done” finishes Dan.
As a partner, if you can help build client relationships and have great technical skills you are gold dust. Fuse have proven their value to us again and again.
“Klarna’s Commerce Cloud and SAP Commerce extensions have been essential in Klarna’s growth upwards of 640%.
Fuse’s services have allowed us to enable Klarna’s services on over 300 brands and keeps the extensions working smoothly with the latest features and functionality.”
~ Melissa Thobe, Klarna
Integrations Built
Implementations
Brands using “smoooth” payment integrations
